+58% increase in direct bookings, 27% reduction in OTA commission fees, +35% boost in guest satisfaction.
The Client
Bloc Hotels is a hotel chain known for its conveniently located, compact, and modern rooms designed for short stays, particularly near airports. Their Gatwick Airport location is situated within the South Terminal, offering easy access to flights
What We Did
The Challenge:
Heavy dependence on OTAs with minimal direct bookings and a generic online brand presence.
Our Solution:
Bespoke performance ad funnels, AI-powered guest chat automation and CRM-based upsell journeys